Our client, a large Wedding and Events venue in the heart of Northumberland, is looking to recruit an experienced Venue Manager to join their team. We are looking for someone who has enthusiasm, vision and the passion to continue their mission to deliver exceptional weddings and events.

It is essential that as Venue Manager you have an outgoing personality, exceptional organisational & communication skills, deliver exceptional weddings and events and adhere to exceptionally high standards of service and customer care. We are looking for a strong leader who is not afraid to make changes and drive efficiencies and most importantly make an impact.

Job Duties:

• Manage the set up and on the day operations of the venue for any Weddings or Events
• Ensure excellent customer service by coaching staff on how to exceed guest expectations and take steps to identify and support training needs
• Manage and facilitate the food and beverage operations including the effective management of the team including producing rotas in a timely manner
• Manage the recruitment of the operations team
• Work closely and forge a great relationship with the catering team
• Ensure that the venue is presentable at all times for weddings, events, corporate customers & viewing appointments
• Ensure any issues or damages are reported to the maintenance and housekeeping team
• Oversee all beverage sales at the venue including the implementation of new products and menus
• Responsible for all ordering, stock rotation, and recording of bar products
• Oversee beverage stock takes, new product implementations, bar cleanliness, cellar management, stock rotation and waste management
• Manage the ordering of beverage stock while achieving group targets
• Confidently deliver Master of Ceremonies duties
• Work alongside the Sales and Events team and be present on open days to liaise with our customers
• To be present and manage your venues food tastings and be the main contact for our couples regarding all food and drink on the evening
• Ensure the venues compliance and health and safety is up to date
• Oversee and undertake training with the operations team to ensure that staff are always offering excellent customer service whilst also striving to hit group food and drink targets

Knowledge and Skills:

• Wedding planning and delivery experience
• Hospitality Recruitment skills
• Master of Ceremonies experience
• Stock Ordering and Rotation proficiency

Preferred Qualifications:

• Additional qualifications in Hospitality or Event Management
• Experience in managing large events or wedding venues

Working Conditions:

• Full-Time hours with occasional evening and weekend work
• Fast-paced environment with high customer interaction
• Physical activity required for venue set up and event coordination