Hotel Operations Manager, Permanent Gateshead
Key Responsibilities:-
- Overseeing the smooth and effective operation of the business as well as the day-to-day management of this popular 200 bedroom
- Responsible for all health and safety as well as aspects of the business compliance.
- You will also be the onsite HR leader driving all quality and training to ensure the delivery of business excellence.
- The Operations Manager is a senior leadership position with the direct reports of the front office manager, food & beverage manager and head housekeeper.
The Operations Manager must be a People Person – championing team member engagement, training and guest satisfaction, so a track record in people management and training is essential. This is a hands on and systems management role on a varied shift basis: Early/Middle/late/Day/ shifts and 5/7. We operate a 24-hour duty manager Rota and our Operations Manager both features on this roster as well as compiling and training DMs and includes deputising for the GM with occasional owner interaction.
Necessary Experience:-
- Degree level educated, ideally within a hospitality management related or business administration discipline from an internationally recognized hospitality school or similar
- Broad experience as an Operations Manager/ EAM / Deputy General Manager and specifically additional experience within midscale hotels.
- Experience in management roles with international hotel brands (4 star categories)
- Significant experience of managing people including large, complex and multi-national teams.
- Understanding of uniform systems of accounts used for hotels.
- Highest level of numeracy and literacy.
- Fluency in English is essential and the ability to read and communicate in the local language of the location would be a distinct advantage. Additional languages welcome
- A strong sense of commerciality and financial acumen
- Computer literacy and a high level of competency within Microsoft Office programmes and hotel reservations systems (Micros Opera)
