We are seeking an experienced Administration Assistant to join a dynamic and dedicated operations team within the fire and security industry. This is a rewarding opportunity to provide essential support and exceptional customer service to our clients. Reporting directly to the Head of Operations, the ideal candidate will be highly organised, self-motivated, and possess a strong focus on customer satisfaction.

Key Responsibilities:

• Answer incoming phone calls and transfer to the appropriate person or department.
• Manage and respond to a variety of emails from clients, suppliers, and governing bodies.
• Utilise bespoke security software to create and update database entries.
• Work extensively with Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.
• Assist with scheduling engineers and planning for future installation projects, ensuring necessary equipment is prepared.
• Prepare and distribute information to clients, engineers, police, and other regulatory bodies.

Requirements:

• Previous administrative experience, preferably within the fire/security or related industry.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Strong communication skills, both verbal and written.
• Ability to manage time effectively and work in a fast-paced environment.
• Detail-oriented with excellent organizational skills.

Benefits:

• Competitive salary, dependent on experience.
• Opportunity to work with a supportive and professional team.
• Career development and growth within the company.

If you are a motivated and detail-oriented individual looking for a rewarding role within a growing company, we encourage you to apply!